Due to the unique qualities of gemstones, glasswork, and metal, as well as visual differences between computer monitors, the beautiful jewelry you receive may look slightly different from the picture on the website. In addition, some items, like wax seal jewelry, are each individually handmade and thus have slight variations. Please do reach out to us with any questions you have on an item before you make a purchase.
We wrap each item carefully and beautifully such that it's ready for gift giving. All of our packaging is made of recycled materials, giving you peace of mind on the ecological footprint of your purchase.
The entire Stacey Fay Designs jewelry line is made to last a lifetime. However, like any precious item, it requires care to keep it in good shape. Here are some tips.
Always be conscious of your jewelry when you’re getting dressed! It should be the last thing you put on for your outfit, and the first thing you take off at night.
Remember that metals react to both humidity in the air (leading to tarnish) and chemicals they are exposed to throughout the day. Store your jewelry, don’t just keep it lying out in the open air, and keep it away from chemicals such as sunscreen, hairspray, perfume, etc. Be sure not to exercise in your jewelry—it doesn’t like sweat!
Be eco-conscious with cleaning your jewelry. The entire Stacey Fay Designs line is crafted from sustainable sources such as recycled metal, and we believe that jewelry can be cleaned in the same way. Tarnish can be removed from sterling silver jewelry by soaking it in a bath of boiling water and baking soda. Tarnish can be removed from sterling silver, bronze or copper using a toothbrush, water and just a dash of natural toothpaste.
If your jewelry had a patina when you first bought it–a black or green color highlighting the design–you do not want to scrub that patina or put it in boiling water, as it may come off. We recommend that you scrub the bare metal around the patina while cleaning it, and rinse when done.
Yes, it does over time. The best way to prevent it is to store your jewelry in an airtight container such as a jewelry box or ziploc baggie, and keep it away from sweat and humidity. Wearing your jewelry often will also help prevent tarnish. However, metal is super easy to clean! See above under “how do I care for my jewelry?”
Remember the rule of thumb from above (and Chemistry 101)—chemicals of any kind lead to tarnish and other reactions with metals, so it’s best to take your jewelry off when you’re swimming, particularly if you’re swimming in a treated pool or hot tub.
If your handmade (not vintage) jewelry breaks, we will repair or replace it free of charge (minus shipping costs) within three months of date of purchase. After that time, there will be a small fee. Please contact us to discuss the repair that’s needed.
Stacey Fay Designs is currently sold in these fine retailers:
Are you a retailer interested in selling Stacey Fay Designs in your store? Please contact us.
Absolutely! We will work with you every step of the way to bring your vision to life, and create a truly special and unique jewelry piece for you or a loved one. Please see our custom order page for more information.
Items are usually shipped within 2 business days. Occasionally this shipping time will be extended. If the team is on vacation, an updated shipping schedule will be posted on the home page.
Some items, like our wax seal necklaces, may take upwards of a week before they can be shipped to you given the extensive time involved in making them. Memoir Jewelry takes upwards of 3 weeks. If you need your purchases sooner, please contact us to see if we can accommodate your request.
Orders are shipped via USPS First Class or Priority Mail flat rate shipping (from Philadelphia, PA) with insurance, at no cost to you!
Returns and Exchanges
We strive for happy customers! If you are unhappy with your purchase, we are glad to accept it for return or exchange in its original, unused condition, minus the cost of shipping. Returns must be made within 3 days from the date that the item is received. Exchanges may be made within 30 days of receipt of order and there is no additional shipping fee to send you the exchange. Please contact us prior to sending us an item for exchange or return – returns and exchanges are not accepted without prior approval by email.