We are committed to happy customers! If you are not satisfied with your order, please contact us directly. Returns & refunds will be honored (take note of exceptions below AND those noted in some individual listings) if we are notified within three days of when you received the item as indicated through USPS tracking (or 14 days if you are a customer within the EU). Shipping fees are nonrefundable; buyer pays return shipping with insurance, and refund is granted once the returned item arrives back to Stacey Fay Designs in the same condition upon which it was sent.
Exceptions to returns:
1. It is buyer's responsibility to read item descriptions carefully and in their entirety. We provide accurate and thorough descriptions of each item - as such, refunds CANNOT be granted in the case where the buyer overlooked information in the listing or description.
2. Layaway items or items that have been resized or manipulated in any way cannot be returned or refunded.
3. All handmade items, other than wax seal pieces, cannot be returned or refunded, due to the time, energy and expense involved with their creation.
4. For customers outside of the United States - If a customer refuses to pay the VAT or customs fees and does not pick up the item at the post office due to these fees, only store credit will be granted and only when the items arrive back to Stacey Fay Designs in the same condition as when they were sent. PLEASE NOTE this does not apply to handmade pieces - handmade items will not be given a return or refund if refused at the customer’s post office .
Orders cannot be cancelled after payment has been submitted - please be sure of your purchase before purchasing.
We accept all forms of payment other than cash or check.
We know everyone's budgets differ, and that jewelry is a special purchase! So we are happy to offer a payment plan for any purchases over $100. A down payment, which will be put toward the purchase price, is required upon reservation of the item. The piece must be paid in full within 90 days and payments are non-refundable and non-transferable. Please send us a message if you are interested in a payment plan for a particular item.
Pennsylvania, Washington and several other states now require sales tax collection, according to state law. This will be automatically added to your order.
When the store has sales or discounts, coupon codes are provided. To receive the discount, buyer must enter the coupon code at checkout; discounts cannot be given after purchase. Please message us ahead of placing the order if you have questions!
*Please note that a sale is only binding between the buyer and Stacey Fay Designs once the buyer puts through payment; prior to payment the seller maintains the right to cancel potential transactions that have been discussed via email.
For most items, we ship worldwide. Please read the shipping policies carefully, particularly as it relates to international shipments.
∞ U.S. / DOMESTIC SHIPPING ∞
We ship via USPS (United States Postal Service). Items under $300 ship first class, items over $300 ship Priority Mail. The tracking number will be automatically emailed to you after the order is sent out. You can expect your package within 3-7 days. Should you need your package much sooner, we can offer expedited shipping - message us ahead of purchase.
∞ INTERNATIONAL SHIPPING ∞
Items below $200 are shipped USPS First Class International; items over $200 and to certain countries are shipped USPS Priority Mail International. Please expect 2-4 weeks for arrival, but can take up to 6-8 weeks, depending on the custom's process in your country. Please also note that First Class International shipping does not always offer complete tracking information.
Please note - some countries may charge import taxes, VAT tax, and other fees, even as much as 20% of the value of your item. Before purchasing, please be familiar with your countries' import policies . Stacey Fay Designs is NOT responsible for these fees or for your ignorance of these fees.
We are honest and lawful regarding items values on customs forms. Please do not ask us to alter these values!
Items abandoned at customs or refused at delivery will be refunded minus a 10% restocking fee upon return receipt, for the purchase price (not including original shipping charges).
Items where an incorrect address was provided by the customer and the item is confiscated by the postal service in that country cannot be given a refund by Stacey Fay Designs. Items where an incorrect address was given by the customer and the item returns to Stacey Fay Designs will be re - shipped to the correct address with the customer paying the additional shipping fee.
We do offer jewelry resizing for most rings - please contact us prior to purchase.
Any jewelry, whether new or vintage, requires care. Jewelry should always be the first thing you take off at night and the last thing you put on in the morning, and remove jewelry when showering, exercising, sleeping, hand washing, or using moisturizer or other chemicals.
For jewelry you wear frequently, particularly rings, we recommend taking them into your local jeweler every six months to a year for inspection. This helps ensure that prongs and gems are secure and not at risk of damage or loss. This is true even if you purchase an item in perfect condition, as jewelry wears down over time.
We guarantee that items are as described, but we do not guarantee they won't need maintenance or repair due to use and wear after purchase. These are vintage and antique pieces which have had a long history, and which require care. Enjoy your jewelry and don't be fearful to wear it, just be mindful with its care.
Many items in our shop are estate, vintage and antiques (except for any handmade antique style pieces such as the wax seal pendants), and as such, each has its own character and imperfections, and are not new pieces. We always fully describe condition and imperfections in our listings so that you have the information you need when making a purchase. Our jewelry has many tales to tell and a long history, making for truly unique and one-of-a-kind additions to your wardrobe.
Diamond & Jewelry Estimations
For many diamond pieces in the shop, the diamonds are an older cut, such as old mine cut or European cut. These diamonds have a different shape than modern brilliant cut diamonds - deeper culets, off-round shapes and higher tables - so the exact weight of these older diamonds is difficult to determine using modern formulas unless you remove the stone from the piece. Thus weights given for diamonds in the shop are an estimation/approximate.
The history and dating of pieces in the shop is an estimation based on all the evidence we can gather - type of stone, metal, details, maker's marks, etc. - and we also get outside expert input consistently. We do our best to understand, and articulate to you, the wonderful history of each of our pieces.
We do not offer appraisal information for items in our shop unless specifically stated in the listing. Typically, appraisals are only done for items in the shop over $2,000. Please do see our reviews - you'll see many people have purchased diamonds and more expensive jewelry from us, and all are very happy!