Ordering & Shipping Info (retail orders)

Everything at Stacey Fay Designs is handmade using the highest quality components. However, due to the unique qualities of gemstones, glasswork, and metal, as well as visual differences between computer monitors and the handmade nature of every piece, the beautiful jewelry you receive may have slight variations from the picture on the website. If you wish to see an item in person before purchasing, consider visiting a retail outlet. Please also consider reaching out to us with any questions you have on an item before you make a purchase.

Items are usually shipped within 5 business days.  Occasionally this shipping time will be extended. If the team is on vacation, an updated shipping schedule will be posted on the home page.  Some items, like our Totem Animal Series necklaces, may take upwards of a week before they can be shipped to you given the extensive time involved in making them. If you need your purchases sooner, please send us an email to see if we can accommodate your request.

Each item comes with an anti-tarnish pad and is packed beautifully and carefully. Orders are shipped via USPS Priority Mail flat rate shipping (from Philadelphia, PA) with insurance, at a cost of $5.95. You will receive an email upon shipment.

What is your return & exchange policy?

We strive for happy customers! If you are unhappy with your purchase, we are glad to accept it for return or exchange in its original, unused condition, minus the cost of shipping. Returns must be made within 10 days from the date that the item is received. Exchanges may be made within 30 days of receipt of order and there is no additional shipping fee to send you the exchange. Please contact us prior to sending us an item for exchange or return – returns and exchanges are not accepted without prior approval by email.

Do you repair broken pieces?

If your jewelry breaks, we will repair or replace it free of charge (minus shipping costs) within three months of date of purchase. After that time, there may be a small fee. Please contact us to discuss the repair that’s needed.

Jewelry Care

How do I care for my jewelry? 
The entire Stacey Fay Designs jewelry line is handmade to last a lifetime. However, like any precious item, it requires care to keep it in good shape. Here are some tips.

Always be conscious of your jewelry when you’re getting dressed! It should be the last thing you put on for your outfit, and the first thing you take off at night.

Remember that metals react to both humidity in the air (leading to tarnish) and chemicals they are exposed to throughout the day. Store your jewelry, don’t just keep it lying out in the open air, and keep it away from chemicals such as sunscreen, hairspray, perfume, etc. Be sure not to exercise in your jewelry—it doesn’t like sweat!

Be eco-conscious with cleaning your jewelry. The entire Stacey Fay Designs line is crafted from sustainable sources such as recycled metal, and we believe that jewelry can be cleaned in the same way. Tarnish can be removed from sterling silver jewelry by soaking it in a bath of boiling water and baking soda. Tarnish can be removed from sterling silver, bronze or copper using a toothbrush, water and just a dash of natural toothpaste.

If your jewelry had a patina when you first bought it–a black or green color highlighting the design–you do not want to scrub that patina or put it in boiling water, as it may come off. We recommend that you scrub the bare metal around the patina while cleaning it, and rinse when done.

Does sterling silver, copper and bronze tarnish? 
Yes, it does over time.  The best way to prevent it is to store your jewelry in an airtight container such as a jewelry box or ziploc baggie, and keep it away from sweat and humidity.  Wearing your jewelry often will also help prevent tarnish. However, metal is super easy to clean!  See above under “how do I care for my jewelry?”

Can I go swimming in your jewelry? 
Remember the rule of thumb from above (and Chemistry 101)—chemicals of any kind lead to tarnish and other reactions with metals, so it’s best to take your jewelry off when you’re swimming, particularly if you’re swimming in a treated pool or hot tub.

Do you accept custom orders?

Absolutely! We will work with you every step of the way to bring your vision to life, and create a truly special and unique jewelry piece for you or a loved one. Please see our Custom Order page for more information.

Other Questions

+ Will you donate to our auction? 
We happily donate jewelry whenever we can–please email us to inquire. Most of our donations are confined to the NJ and Philadelphia area.

+ Do you offer local pickup? Can I come to your studio and browse?
Unfortunately our studio is set up as a workshop only and we are not open to the public. If you want to see my jewelry in person, please visit my retailers’ page or our events page.  Thank you!